Reference

How vip12 Handles Your Personal Information

When you open an account and deposit via bKash, Nagad, or Rocket, you share certain personal details with us — and this policy explains exactly what we collect, why we collect it, and how we keep it secure.

Account data protectionbKash, Nagad, Rocket wallet privacyYour right to access your dataClear data retention termsContact us to request changes
vip12 How vip12 Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Our data handling covers four core areas: what we store, how long we keep it, who can see it, and how you can change it. Each area below reflects how we actually operate — not a generic checklist.

Cookies and Session Tracking

We use session cookies to keep you logged in across pages and device switches. You can clear these from your browser settings at any time, though some account features may not work without them.

Account Security Practices

Your account is protected by OTP verification tied to your registered phone number. We do not store your bKash, Nagad, or Rocket PIN — payment authentication happens inside each wallet app.

Data Retention Schedule

Active account data is retained while your account remains open. After a closure request, personal details are removed or anonymised in line with the retention rules applicable to your eligible region.

Requesting Changes to Your Data

You can request a copy of your stored data or ask us to correct inaccuracies at any time. Submit your request via live chat or email with your registered mobile number as reference.

DATA REQUEST CHANNELS

How to Reach Us About Your Privacy

If you want to access, correct, or delete your personal data, reach out through any of the channels below. We aim to respond to privacy-related requests within a reasonable timeframe. Availability of our support depends on your region and local law.

Team online

Email Support

Send a data request or privacy question to our support email. Include your registered phone number so we can locate your account and respond accurately.

Live Chat

Start a live chat session from your account dashboard. Our team can walk you through how to submit a formal data access or deletion request step by step.

Account Settings

Some data updates — like changing your registered phone number or linked mobile wallet — can be handled directly inside your account settings without contacting support.

Common Questions About Your Privacy on vip12

These are the questions we hear most often from account holders in Bangladesh about how their data is handled. If your question is not covered here, contact us through live chat or email.

We collect your name, phone number, email, and the mobile wallet you register — bKash, Nagad, or Rocket. We also log device and session data automatically to keep your account secure.

Your wallet credentials are never stored on our servers. They pass through the payment gateway only. We do not share your financial data with any third party for marketing purposes.

We retain data for the minimum period required by the regulations that apply to your eligible region. After that window, your personal information is deleted or anonymised from our systems.

Yes. Contact our support team via live chat or email with your registered phone number. We will confirm your identity and provide details of what we hold within a reasonable timeframe.

Submit a deletion request through live chat or support email. Once verified, we will remove or anonymise your data in line with the retention period applicable to supported regions.

We use session cookies for login continuity and basic analytics. You can disable them in your browser settings, though certain account features — like staying logged in — may stop working correctly.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.